FAQs

How Can We Help You?

Find answers to our most frequently asked questions below.

Popular Questions

When will my order be shipped?

Orders are typically processed within 1–2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

What is your return policy?

We offer a 14-day return period from the date your order is delivered. Items must be unworn, unwashed, and returned with all original tags attached. Please visit our Return Policy page for full details.

Where is my refund?

Once your return has been received and inspected, refunds are processed within 10–15 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

General Enquiries

How do I contact HAYRA Active?

You can reach our customer support team by email at:

hayraactivewear@gmail.com

We aim to respond within 24–48 business hours.

What forms of payment do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Payments

Available payment methods may vary depending on your location.

What's the best way to stay updated on new drops and early access?

Subscribe to our newsletter and follow us on social media for:

  • New product launches

  • Exclusive offers

  • Early access releases

  • Community updates

Do you sponsor athletes?

We are always interested in connecting with athletes, creators, and ambassadors who align with the values of HAYRA Active.

For partnership inquiries, please contact:

hayraactivewear@gmail.com

Can I combine promotional codes?

Only one promotional code can be used per order unless otherwise stated.

Do you have any stockists?

At this time, HAYRA Active products are exclusively available through our official online store.

Orders

Can I combine multiple orders?

Unfortunately, once an order has been placed, we cannot guarantee that multiple orders can be combined.

Can I cancel or edit my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

How do I know if my order was successful?

After placing your order, you will receive a confirmation email containing your order number and purchase details.

If you do not receive a confirmation email, please check your spam folder or contact us.

Why isn't my discount code working?

Discount codes may not work because:

  • The code has expired

  • The code has already been used

  • The code cannot be combined with another promotion

  • Minimum order requirements have not been met

I entered the wrong email address. What should I do?

Please contact us immediately at:

hayraactivewear@gmail.com

We will do our best to update your order information before it is processed.

Shipping

When will my order be shipped?

Orders are generally dispatched within 1–2 business days.

Do you ship worldwide?

Yes. HAYRA Active ships to most countries worldwide.

Shipping availability may vary depending on local regulations and carrier services.

How much is shipping?

Shipping costs are calculated at checkout based on your location.

Estimated shipping rates:

  • Netherlands: From €4.95

  • Belgium: From €5.95

  • Germany: From €6.95

  • United States: From €9.95

  • International: From €16.95

Free shipping promotions may apply during special campaigns.

What do I do if I miss my delivery?

Please contact the shipping carrier using the tracking information provided.

If additional assistance is needed, contact our support team.

Returns

What is your return policy?

You may return eligible items within 14 days of delivery.

Items must be:

  • Unworn

  • Unwashed

  • Undamaged

  • Returned with original tags attached

How can I return my order?

To start a return, contact:

hayraactivewear@gmail.com

Please include your order number and reason for return.

Return Address:

HAYRA Active
Schutzstraat 29
7557 RE Hengelo OV
The Netherlands

Can I exchange for a different size or style?

We currently recommend returning the original item and placing a new order for the preferred size or style.

I received a damaged or incorrect item. What should I do?

Please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the item

  • A description of the issue

We will work to resolve the matter as quickly as possible.

Where is my refund or exchange?

Refunds are processed within 10–15 business days after the returned item has been received and approved.

Products

What size should I get?

We recommend checking our Size Guide available on each product page.

If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.

How should I care for my items?

To maintain the quality of your HAYRA Active products:

  • Wash cold (30°C)

  • Do not bleach

  • Do not tumble dry

  • Wash inside out

  • Do not iron directly on logos or prints

Always follow the care label instructions.

Are products restocked?

Selected products may be restocked depending on demand.

Subscribe to product notifications or our newsletter to stay informed.

Are your products true to size?

Yes. Most HAYRA Active products are designed with an athletic fit and are generally true to size.

Please refer to the size guide for precise measurements.

What materials do you use?

Our products are made from carefully selected performance fabrics designed to provide:

  • Breathability

  • Comfort

  • Flexibility

  • Moisture management

  • Durability

Material compositions may vary between products and can be found on the individual product pages.

Move with Purpose.

HAYRA Active